3.1 Order Processing Time
At DongBook, we know your furry friends are waiting! All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
3.2 Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 7-15 business days.
- Express Shipping: 3-7 business days.
- Note: Delivery delays can occasionally occur due to customs or high-demand seasons.
3.3 International Shipping, Customs, and Taxes
DongBook ships worldwide. However, we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
3.4 Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.